If your cordless scanner stops working while scanning items in a different area of your shop, you may be too far away from the cradle, or the signal might be blocked by steel, concrete, or Bluetooth devices.īring the scanner back towards the cradle. If the cordless scanner won't scan from a distance If the cradle is plugged in but still isn't connected, try plugging it into a different USB port on the computer. If you don't see those signs of a connection, make sure the cradle is correctly hooked to the power and the cordless scanner is fully cradled. The cordless scanner should beep when set in the cradle and have a blinking green light when it's charging. If the scanner won't turn on or a cordless scanner doesn't appear to be charging, the first thing you should do is check the hardware. The cradle should have a steady green light. If you're looking to save some paper, some of the newer models of scanners have the ability to scan directly from your monitor. Click the Activation Barcodes sheet under Scanners. Go to the same location on the website ( Retailer Portal > Downloads).Ģ. If you have a cordless scanner, and that didn't do the trick, you may need to re-activate the scanner for sales.ġ. Click the Sale Barcode Calibration sheet under Scanners. From the Retailer Portal, go to Downloads.ģ. If that doesn't work, recalibrate the scanner:Ģ. Make sure the washcloth is a clean and soft material you don't want to wipe your scanner with a rough or abrasive material.ĭampen the washcloth with gentle dish soap and water. If the scanner is not scanning at the register - giving bad beeps or not beeping at all - the scan window might be dirty. If the scanner is not scanning at the register Other models may work, but are not supported by the Ascend support team. Note: The following models are compatible with Ascend.
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